Advizex Delivers Time-Critical HPC Recovery
for Cloud Provider
The Team
John Batsell, Joseph Stottmann, Steve Kucker, Armando Centeno, Mitch Brown, Joseph Mixon
The Problem
Our client is a cloud service provider specializing in Nvidia-powered solutions, operating across the U.S. and Canada. Their offerings include data center hosting, Bitcoin mining, and high-performance computing environments.
When they reached out to Advizex, they were under significant pressure. They had a 1000-GPU cluster that needed to be brought online immediately to meet a critical deadline for a contracted customer. The stakes were extraordinarily high: every day of downtime risked nearly $1 million in lost revenue and the potential loss of their client, which could have left them with $50 million worth of idle HPC infrastructure.
Initially, a manufacturing partner was tasked with the implementation. However, as timelines slipped and technical challenges mounted, the client turned to Advizex for stabilization and recovery.
The Solution
The priority was clear: get the environment operational without delay. Although some infrastructure was in place, there was no comprehensive documentation, and the configuration was inconsistent and highly customized.
Our engineers immediately immersed themselves in the environment, conducting real-time troubleshooting across the HPC cluster. We worked closely with the manufacturer to reconfigure systems and managed shifting priorities with precision, adjusting plans on an hourly basis.
The Implementation
Faced with a complex and urgent scenario, Advizex engineers learned the environment dynamically. They identified critical misconfigurations and bridged the execution gaps left by the original implementation partner. Our team's focus remained sharp: eliminate obstacles and bring the system online.
Despite limited documentation and manufacturer guidance, our team provided clarity amidst the chaos, driving the project forward.
The Technology
This engagement involved:
- A 1000-GPU Nvidia HPC cluster
- Data center infrastructure supporting AI workloads
- Advizex Professional Services for infrastructure troubleshooting and operational recovery
- Direct coordination with the OEM to resolve misconfigurations and achieve go-live objectives
This was a high-stakes rescue operation, demanding deep expertise in both hardware and cloud-scale environments.
The Impact
By stabilizing the HPC cluster and restoring the project timeline, Advizex empowered the client to fulfill their contractual obligations and avoid millions in daily revenue losses.
The service successfully went live, the end client remained committed, and what could have become a $50 million liability is now a productive, revenue-generating asset.
Beyond immediate recovery, this engagement has paved the way for future collaboration. The client has already enlisted Advizex to support a second GPU cluster. We are also actively partnering on automation and networking initiatives, with additional contracts anticipated soon.
The Conclusion
Advizex rose to the challenge precisely when it mattered most. Our team overcame substantial obstacles to deliver a mission-critical solution, helping the client avert millions in potential losses. We are proud of the results and look forward to future opportunities to support and expand this valued partnership.