Advizex Delivers Transparent Managed Services

The Team

Mark Sannella, Andrew Virgili, Neil Goldsmith, Larry Franke

The Problem

A national full-service debt collection agency serving financial services, retail, automotive, telecommunications, higher education, and government sectors faced significant IT challenges. The company lacked onsite IT staff and relied entirely on a managed service provider (MSP) for technology needs, including PCI compliance audits.

However, the existing MSP failed to meet expectations. Opaque billing, hidden licensing details, and restricted access to vital information led to distrust. Projects were consistently delayed and over budget. The organization needed 99.999% uptime, transparent communication, and a reliable partner to support compliance and operational objectives.

The Solution

Advizex was brought in initially to resolve a datacenter issue using Vertiv SmartRow solutions. The engagement quickly evolved into a strategic discussion. Over a year-long sales cycle, Advizex proposed a full managed services model to oversee the client’s entire IT environment.

Using its Fortress assessment tool, Advizex streamlined PCI compliance and emphasized transparency as the foundation of the relationship. Executives from Advizex aligned closely with the client’s leadership, demonstrating a consistent commitment to trust, expertise, and open collaboration.

The Implementation

Advizex assumed full control of IT operations, deploying managed services to deliver consistent 99.999% uptime. Fortress assessments were integrated for efficient compliance. Clear documentation, regular updates, and full access to systems ensured transparency.

Frequent communication and disciplined project execution meant no delays or budget overruns—an improvement over previous MSP experiences.

The Technology

The new IT framework includes:

• Advizex Managed Services for full IT oversight

• Fortress assessment tools for PCI compliance

This setup enables:

• Near-perfect uptime• Simplified compliance

• Transparent reporting and access to system details

The Impact

The client now enjoys consistent performance and easier PCI audits. Advizex’s clear communication rebuilt trust, eliminated project overruns, and stopped overselling. A five-year contract worth $2,112,900 underlines the long-term commitment.

Advizex’s expertise has transformed IT operations, enabling leadership to focus on strategic goals.

The Conclusion

What started as a datacenter inquiry grew into a transformative IT partnership. Advizex addressed core issues—unreliable service, opaque practices, and compliance challenges.

Today, the client benefits from a stable, transparent, and compliant IT environment built for long-term success—powered by Advizex.

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